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Setting up Salesforce payment processing can be muddling if you’re not sure which module to use. To receive payment in Salesforce, you’ll need to use Salesforce Billing, which is an add-on package for the Salesforce ecosystem.
Salesforce Billing works hand-in-hand with CPQ to let you send automated or manual invoices to customers. CPQ is the acronym for Configure, Price, Quote, a Salesforce product that allows you to send customized quotations easily. Salesforce Billing would then extract the information from CPQ to create the invoices.
Salesforce billing can be connected to payment gateways for credit card billing. However, there are also Salesforce payment options like Paypal, Stripe, and Apple Pay if you integrate the platform to the payment app that provides ready connections to the gateways.
As an out-of-the-box product, there are some limitations with Salesforce when it comes to billing. You’ll have a problem billing for monthly Salesforce subscription payments with the platform on its own. At most, it allows you to generate and send invoices on a schedule but not process the payment.
To enable Salesforce recurring payments, you’ll need a 3rd party integration. Magicforce is capable of providing recurring payments in the Salesforce environment, which ensures that your customers are billed consistently on a strict schedule.
Also, Salesforce doesn’t work with popular payment gateways like Paypal. If you want to provide such options to your customers, you’ll need to integrate Salesforce Billing with an external payment app.
There’s also the issue of Salesforce not being able to retry failed credit card payments. There’s no mechanism to do that in the default setup. You’ll need to engage a Salesforce developer to integrate the feature into your Salesforce CRM.
Salesforce Billing is a module that can be added to the Salesforce environment to facilitate invoicing. It extracts information from the CPQ module and allows you to generate and send invoices to customers. Salesforce Billing also connects with payment gateways through 3rd-party integration.
By installing Salesforce Billing, you don’t need to rely on a separate system for your billing needs. All invoices and payments are consolidated on a single platform. It makes reporting, revenue projection, and planning much easier. It completes the purchase process that’s initiated by the CPQ.
Customers enjoy the luxury of having several payment options to choose from. With Salesforce Billing and the right payment app, you’ll have access to popular payment options without going through the hassle of implementing tedious integrations.