What is Salesforce Marketing Cloud And Why You Need It in 2021
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54% of customers say they get irritated if they get an ad for something they’ve already bought. They are interested in new kinds of information from businesses and communicating with the brands via new channels. Marketers have to seek effective ways to provide relevant content and be in touch with clients at the right moment, at the right channel. It’s a good time to learn what Salesforce Marketing Cloud is and how you can use it to improve your marketing relationships with your customers.
From this article, you’ll get a 360 picture of the Salesforce Marketing Cloud platform. You’ll learn about Salesforce Marketing Cloud tools for creating and managing different customer campaigns. Get to know about the main benefits of Marketing Cloud and achieve your business marketing goals with this tool.
What is Salesforce Marketing Cloud?
Salesforce Marketing Cloud is a digital marketing platform for optimising marketing efforts and personalising every customer experience. Customise emails, use AI-powered personalised approach, create a comprehensive view of each customer, manage B2B or B2C relationships using this tool.
With Salesforce Marketing Cloud, you can connect every customer interaction and experience with your company across different channels. It’s easy to control messaging flows, react to customers’ actions, and discover useful insights to grow your business.
Having precious statistics data, you’ll be able to analyse customer behaviour and engagement level and enhance your marketing strategy. Moreover, you can become a member of the Trailblazer community and discuss tips and tricks related to the Salesforce Marketing Cloud with like-minded people.
Salesforce Marketing Cloud Overview
Salesforce Marketing Cloud includes a lot of useful instruments for creating consumer-centric marketing campaigns. Let’s explore these marketing tools in more detail.
It’s a great tool for building customer journeys, viewing customers’ behaviour and interacting with them based on real-time events, such as purchases, downloads, abandoned carts, etc. Creating 1-to-1 connected and relevant consumer paths, you’ll gather necessary data about customer engagement and satisfaction. Set the goals and track whether customers meet them or not.
Your email campaigns will be successful and profitable thanks to the capabilities of this platform. Build smart, attractive messages with relevant content in a drag-and-drop way. Determine target audiences, automate the processes of scheduling letters, distributing custom reports and importing the data from different sources.
This platform allows you to gather and save the consumer data in one place. You can divide the audience into customer segments and keep track of each of them. Based on the collected data, you can analyse your audiences, discover insights and use the information to provide a brilliant customer experience.
It’s a practical solution for getting access to the world’s premium data ecosystem. Discover new audiences using advanced tools and reach new prospects via 200 activation channels. Take control of your data using powerful provisioning tools, manage and share the data with trusted partners with Salesforce Data Studio.
Using this platform, you can connect marketing, service, and sales teams with customers via social media channels. Gather customer feedback about your brand, mentions of your competitors, and monitor topics of current interest. Be in touch with your community, provide support and publish engagement content using Social Studio.
Enrich your marketing strategy with digital advertising and generate more leads with the help of Advertising Studio. Reach your current customers and potential target audience with relevant and beautiful ads across the different social media channels and Google search. Establish the connection between Pardot, Sales Cloud and Marketing Cloud for sharing necessary data and create successful advertising campaigns.
Increase customer engagement and expand your audience via mobile communication. Send personalised SMS, group messages and push notifications by taking into account customers’ actions, location and proximity. Moreover, you can automate mobile marketing processes, adjust time settings, and analyse deliverability and customer interaction.
This tool is created for viewing, analysing consumer behaviour in real time, and reacting to interaction events immediately. You’re allowed to see through what channels your clients interact with your brand, what attracts them the most and what the next step you need to do to retain them.
It’s an intelligent solution for connecting marketing and sales departments for big deals. You can track prospects, conversation, and campaign activities of the customers. Let your marketing team connect with qualified leads and provide the data to the sales team for further interactions. Create magnificent emails by using pre-made templates, analyse your marketing ROI and insights to improve your marketing programs with Pardot platform.
Using this automation tool, you can connect all your marketing data in one single source of truth. Get the holistic reports, measure, and optimise the marketing processes. Gather the data from different resources, track customer awareness and engagement, and view impact KPIs graphics.
It’s integrated with Google Analytics. You can monitor customer journey statistics directly in your CRM in the customisable Google Analytics reporting dashboard. Note: the integration is implemented at the enterprise level. Before configuring Google Analytics for Marketing Cloud Make sure you have administrator permissions and other necessary properties.
Benefits of Salesforce Marketing Cloud
According to Invespcro, 80% of marketers, who used marketing automation software saw an increase in the number of leads and 70% had an increase of conversation. In turn, 91% of responders confirm that it’s very important to the overall success of their online marketing processes.
So, using an AI-powered Marketing Cloud platform in your Salesforce CRM is useful and brings striking results for your business. Based on the above-mentioned tools’ functionality, let’s explore what the main benefits of Marketing Cloud are.
Generate and retain better leads
With the Marketing Cloud platform, you can automate a lot of daily routine processes between marketing and sales teams and focus on nurturing leads. Using customer behaviour metrics makes it easier to understand the prospects’ needs and interests. You can reach your customers by sending them relevant follow-ups via varied channels. As a result, you’ll boost customer engagement and retention.
Personalise customer journeys
According to the SmarterHQ report, 72% of consumers say they only engage with custom-tailored messaging. It means that using a personal approach while you’re communicating with your customers is a must-do thing. Marketing Cloud allows capturing data from the analytics and creating customised journeys and providing the best customer experiences.
Build a 360-degree view of your audience
It’s possible to track, analyse and interact with your customers on an ongoing basis. Monitor customer activities, react to customers’ issues in real time. Create a complete profile of each customer and offer him or her a unique, interesting content at the right place at the right moment thanks to Marketing Cloud’s functionality.
What Type of Companies Are Recommended to Use a Marketing Cloud?
Salesforce Marketing Cloud platform is an essential tool for both large and small businesses. If you run a B2B or B2C company, you’ll find handy services inside of Marketing Cloud for improving your customer relationship and growing your business faster. Among the users of this platform are different companies like Sony, GE, Eurostar, YETI, WeddingWire, etc.
How Can I Setup a Marketing Cloud?
Take a look at the Salesforce detailed instruction on setting up your Marketing Cloud account, features, security, roles, etc. As an alternative, you can use the services of a Salesforce consulting partner.
Magicforce can help you configure your Salesforce marketing tools and adjust corresponding settings according to your business requirements at a high level.
What is Marketing Cloud in Salesforce? To wind up, it’s an irreplaceable software for your business. Increase conversion rates and improve the results of your marketing programs. Generate bigger lead volume, measure your email campaigns, and analyse marketing impact. Get qualified leads, collect an accurate and in-depth database, and much more with this user-friendly automation Salesforce tool.